CTMaster combines the five most popular CT applications in one integrated
package for different solutions.
Messaging, Call Routing, IVR/Audiotec, Out Dial and Fax applications operate
with all popular phone systems and all types of telephone lines. CTMaster
supports advanced telephony functionality including Multi-lingual, interface
to ODBC databases, Speech Recognition, Text-to-Speech. Messaging CTMaster
records, stores, delivers, and manages all your telephone messages with
very high quality live sound.
The Voice Mail application manages digitally recorded messages. It records, stores, retrieves, reviews, forwards messages, notifies you when new messages arrive, allows caller to be transferred to a designated phone number, receives in faxes to default or selected mailbox, and emails mailbox owner when message or fax received.
Record Messages
Notification Schedule based on time of day, day of week, with retry count and time
intervals.
Recorded message emailed as wav attachment
Automatic broadcast of messages to select or all mailboxes
Pause/Continue, FF, Rewind, Restart, Continue Message recording
Option to accept/replay/redo message recording
Review Messages
Save message
Delete message
Reply, send copies to another box holder
Review previous, next, replay current
Play new, saved and deleted messages
Pause/Continue, FF, Rewind, Restart, Continue Message review
New and saved messages played in LIFO or FIFO order
Time, date, and sender of message
Review and retrieve deleted messages
Send Messages
Option to accept/replay/redo message recording
Message review and editing
Pre-identification of destination box
Public, Private, Global, & Auto distribution lists
Send one message to a mailbox, multiple mailboxes, or
mailboxes in a public or private distribution list
Review Faxes
Save Fax Header
Delete Fax Header
Forward Fax to new phone number or to calling phone number
Set Personal Options (via Phone)
Change password
Change/record greeting
Change/record name
Create/edit distribution lists
Change Directory Listing
Toggle Notification on/off
Change Notification schedule including area code, phone number, day of week and time of day
User Configurable Parameters
Max/Min new message length
New message retention period
Max new message count
Max Saved message count
FIFO/LIFO
Auto save message
Hear message date/time first
Mailbox number length
Password length
Greeting, name, and directory entry
Scheduler with multiple notification numbers with time and day parameters
Call Routing
CTMaster records, stores, delivers, and manages all your telephone messages with very high quality live sound.
The Voice Mail application manages digitally recorded messages. It records, stores, retrieves, reviews, forwards messages, notifies you when new messages arrive, allows caller to be transferred to a designated phone number, receives in faxes to default or selected mailbox, and emails mailbox owner when message or fax received.
Record Messages
Notification Schedule based on time of day, day of week, with retry count and time
intervals
Recorded message emailed as wav attachment
Automatic broadcast of messages to select or all mailboxes
Pause/Continue, FF, Rewind, Restart, Continue Message recording
Option to accept/replay/redo message recording
Review Messages
Save message
Delete message
Reply, send copies to another box holder
Review previous, next, replay current
Play new, saved and deleted messages
Pause/Continue, FF, Rewind, Restart, Continue Message review
New and saved messages played in LIFO or FIFO order
Time, date, and sender of message
Review and retrieve deleted messages
Send Messages
Option to accept/replay/redo message recording
Message review and editing
Pre-identification of destination box
Public, Private, Global, & Auto distribution lists
Send one message to a mailbox, multiple mailboxes, or
mailboxes in a public or private distribution list
Review Faxes
Save Fax Header
Delete Fax Header
Forward Fax to new phone number or to calling phone number
Set Personal Options (via Phone)
Change password
Change/record greeting
Change/record name
Create/edit distribution lists
Change Directory Listing
Toggle Notification on/off
Change Notification schedule including area code, phone number, day of week and time of day
User Configurable Parameters
Max/Min new message length
New message retention period
Max new message count
Max Saved message count
FIFO/LIFO
Auto save message
Hear message date/time first
Mailbox number length
Password length
Greeting, name, and directory entry
Scheduler with multiple notification numbers with time and day parameters
IVR/Audiotec
CTMaster Audiotec provides a powerful capability
for sophisticated call processing and information delivery systems. Audiotec
allows you to define the sequence of messages and responses that define
an automated conversation. With CTMaster's IVR/Audiotec capability, you
can automate the delivery or collection of information simply and professionally.
You define information modules, the way they are linked together, and
valid touch tone responses. You can even have the caller leave a message
for later retrieval. Callers can interact with CTMaster to retrieve specific
information/messages/faxes, to access other databases for delivery of
custom data (e.g. customer's balances), or to record messages, and responses
to questions, to be notified of specific information or events (e.g. appointment
reminder). CTMaster permits sophisticated relationships between Voice
Mail, Attendant, Out Dial, and Fax applications. Audiotec applications
are built using a basic building block referred to as a module. The conversation
flow can be predetermined or be based on the caller's responses. Each
module can execute a "program script" (a set of instructions
written in CallBASIC) to accomplish a desired function
Unrestricted number of information modules
Eleven types of information modules
Independent starting module per line
Integrates seamlessly with Voice mail, Attendant, and Outcall
Log of caller responses
Unique ID labels in each module for logging caller responses
Record message files via touch tone phone
Caller response history tracking
Append recording to an existing message
Out Dial
CTMaster calls a list of predefined telephone numbers and delivers any
message, or series of Audiotec modules, and logs responses from the called
party. Linking Out Dial with Audiotec provides powerful Out Dial capabilities.
CTMaster Out Dial application allows you to make telephone calls to a
list of phone numbers that have been loaded into the system, and deliver
and/or collect information or send a fax. The information delivered can
be a simple message or a complex scripted conversation in Audiotec. Each
phone number can be directed to a specified port or to the next available
port. Each port can concurrently support a different Out Dialing program
if desired via the Audiotec Start Module. CTMaster supports List Dialing
from designated ports or Scheduled Dialing from any available port that
has the Port Type enabled for Outbound.
Broadcast simple messages, sophisticated surveys or questionnaires
Logs each call and user's touch tone responses
Long distance and local calls
Integrates with mail boxes to record called party's response
Call from any size list of numbers
Automatically executes IVR application upon connection
Independent Audiotec starting module per line or per phone number
Full screen database entry and editing of number lists
Optional Multiphon (tm) utility available for bulk loading of numbers from an
ASCII file and resetting failed calls.
Retry times and interval for busy and no-answer
Individual customization per number of Start and End Date, Earliest & Latest Hour to call,
days of the week to call, message id and more.
Out Dial
CTMaster calls a list of predefined telephone
numbers and delivers any message, or series of Audiotec modules, and logs
responses from the called party. Linking Out Dial with Audiotec provides
powerful Out Dial capabilities.
CTMaster Out Dial application allows you to make telephone calls to a
list of phone numbers that have been loaded into the system, and deliver
and/or collect information or send a fax. The information delivered can
be a simple message or a complex scripted conversation in Audiotec. Each
phone number can be directed to a specified port or to the next available
port. Each port can concurrently support a different Out Dialing program
if desired via the Audiotec Start Module. CTMaster supports List Dialing
from designated ports or Scheduled Dialing from any available port that
has the Port Type enabled for Outbound.
Broadcast simple messages, sophisticated surveys or questionnaires
Logs each call and user's touch tone responses
Long distance and local calls
Integrates with mail boxes to record called party's response
Call from any size list of numbers
Automatically executes IVR application upon connection
Independent Audiotec starting module per line or per phone number
Full screen database entry and editing of number lists
Optional Multiphon (tm) utility available for bulk loading of numbers from an
ASCII file and resetting failed calls.
Retry times and interval for busy and no-answer
Individual customization per number of Start and End Date, Earliest & Latest Hour to call,
days of the week to call, message id and more.
Installs on a Windows 2000, XP Pro or NT platform
with Intel/Dialogic Boards, with the flexibility to configure your own
hardware. CTMaster handles from 4 to 96 lines supporting incremental line
capacity license upgrades supporting your business growth. With the ability
to install multiple boards in a single PC, this is the scaleable solution
many CT developers have been asking for.
Integrates with all types of Phone lines, Analog
& Digital PBX extensions, T1 Analog or ISDN-PRI lines, enabling you
to leverage your existing infrastructure. Services such as Centrex, SMDI,
DID, DNIS, Caller-ID, ANI are also supported. PBXs with Analog Extensions
(e.g. Panasonic, Toshiba, Meridian, AT&T, Lucent, Merlin Legend) or
Direct Digital Connections (e.g. Avaya Definity, Mitel, NEC, Nortel Norstar,
Siemens Rolm) integrate easily with CTMaster for cost-effective telephony
solutions.
Uses Microsoft's Jet database for easy access
via Microsoft Access, supporting open database architecture. CTMaster
provides on-line screens to facilitate database management. Alternatively,
you can develope your own custom screens and queries to manage CTMaster's
MS Access database.
Applications from simple Audiotec to sophisticated multi-departmental
Attendant operate hassle free with all popular phone systems and all types
of telephone lines. Based on over ten years of CT experience, CTMaster
provides high performance, reliability, and ease of use to satisfy your
CT needs.
